Frequently Asked Questions
How does Refund IQ work?
Simple. You send me your info, I prepare your return, explain everything clearly, and file it.
No offices, no confusion, no runaround. Everything is handled remotely and securely.
Do I have to come in person?
Nope. All services are 100% remote.
You can handle everything from home — documents, questions, and updates are all done securely online or by phone.
What do you need from me to get started?
Once you reach out, I’ll tell you exactly what’s needed based on your situation (W-2, 1099, business income, etc.).
No guesswork. No overwhelming lists.
What if I’m not sure what category I fall into?
That’s normal.
Just send a message and describe your situation — I’ll figure it out with you.
Do you handle self-employed, 1099, and small business taxes?
Yes.
That includes freelancers, contractors, gig workers, and small business owners.
Schedule C, expenses, deductions — all handled properly and clearly.
Can you help if I have multiple income sources?
Absolutely.
W-2 + 1099, side hustles, investments, multiple jobs — I’ll organize everything and make sure it’s filed correctly.
How long does the process take?
Turnaround depends on how quickly documents are provided, but I move fast.
Once everything is received, most returns are completed quickly and efficiently.
How do I send my documents? Is it secure?
Yes — security is a priority.
Documents are shared through secure methods and handled confidentially. Your information is never sold or shared.
How much do you charge?
Pricing depends on the complexity of your return.
You can view full pricing on the Pricing page, and I’ll always confirm the cost with you before we start. No surprises.
Will you explain things to me or just file it?
I explain everything.
You’ll know what’s being filed, why, and how it affects you. No jargon, no brushing you off.
What if I have questions after my return is filed?
You can still reach me.
I don’t disappear after you pay — if something comes up, I’m here.
Do you offer refunds if I change my mind?
Once work has begun, fees are non-refundable.
But I always confirm scope and pricing before starting so there’s no pressure or confusion.
Why should I choose Refund IQ over TurboTax or big chains?
Because you’re working with a real person.
No upsells. No rushed appointments. No being treated like a number.
Just clean, honest tax help from someone who actually responds.